State Farm® Insurance Agent Susan Eacho
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dorothy Holder
August 26, 2024
5
out of
5
rating by Dorothy Holder
"My family recently switched from one auto insurance company as a result of its progression into an app-based service to State Farm. Susan and her team have had our home insurance for over 20 years, and we know first hand how customer service-oriented this team is. We had a few complicated policy changes, and Bobbi and Jessica handled everything like champs, as usual. So happy to work with this team!"
We responded:
"Thank you so much for your kind words and for trusting us with your insurance needs for over 20 years! We're delighted to hear that Bobbi and Jessica were able to handle your policy changes smoothly. It's always a pleasure working with you and your family!"
Kelsey Kizewski
August 14, 2024
5
out of
5
rating by Kelsey Kizewski
"Thank you Bobbi for providing a smooth experience, in helping me obtain a new auto policy! She answered all of my questions, and very was thorough."
We responded:
"Thank you so much for your kind words, Kelsey! I'm delighted to hear that Bobbi was able to provide you with a smooth experience and thorough answers to all your questions. Your satisfaction is our top priority, and we appreciate your trust in us for your auto insurance needs!"
Bo Davis
July 12, 2024
5
out of
5
rating by Bo Davis
"The team at Susan Each - State Farm are the best. Always responding quickly, always helpful and always looking out for our best interests."
We responded:
"Thank you for the kind words, Bo! We're thrilled to hear that our team has been responsive, helpful, and looking out for your best interests. We appreciate your feedback and your trust in us."
Carmen Ferguson
July 10, 2024
5
out of
5
rating by Carmen Ferguson
"I have my car insurance thru State Farm. And every time I go in, I always go to Bobbi Bryant. She is always so helpful. It's always nice to go in to a business when the workers treat you like family."
We responded:
"Thank you for sharing your positive experience with Bobbi at our agency! We appreciate your kind words and your trust in State Farm."
Marta Mastrogianakis
February 22, 2024
5
out of
5
rating by Marta Mastrogianakis
"I can't say enough good things about the ladies at State Farm in Poquoson. They have been super helpful with all my questions and were able to get us a great rate saving us over $300 a month!"
We responded:
"Thank you for sharing your experience with us! Ensuring our customers receive great rates and helpful assistance is what we aim for. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
James Gordon
December 19, 2023
5
out of
5
rating by James Gordon
"Outstanding women to work with even after I had foolishly canceled coverage to save a little money.I came back a month later and couldn't be more happy I did."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Emperor Palpatine
November 3, 2023
5
out of
5
rating by Emperor Palpatine
"Jessica is always amazing, friendly, caring, & Helpful with all my StateFarm needs. I've been with StateFarm for over 20yrs. & not going anywhere else. Jessica as well as all the staff at StateFarm is definitely "Like A Good Neighbor StateFarm IS There!""
We responded:
"Thank you for being a loyal customer for over 20 years and for sharing your positive experience working with Jessica and the State Farm team. We greatly appreciate your long-term support and your kind words. Jessica's amazing, friendly, caring, and helpful service, along with the dedication of our staff, is what we aim for. We're delighted to have been able to provide you with a reliable and exceptional service all these years."
Hannah
October 26, 2023
5
out of
5
rating by Hannah
"I've been in contact with Denise over the last few weeks getting quotes for our needs. Denise was great! She was so kind, knowledgeable, personable, and helpful. I highly reccomend you working with Denise if you're shopping for insurance."
We responded:
"Hannah, thank you so much for your kind words! We're thrilled to hear about your positive experience working with Denise. Providing efficient service and clear communication is our top priority, and we're delighted to have been able to assist you with your insurance needs. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We appreciate your business"
Sheila Allsbrook
October 5, 2023
5
out of
5
rating by Sheila Allsbrook
"State Farm Insurance in Poquoson is wonderful. Bobbi was very helpful and saved us so much money on our homeowners and car insurance policy. I would 100 percent recommend them!"
We responded:
"Sheila, Thank you for the great review and recommendation to our agency. It is a pleasure to provide you with excellent customer service. "
Rayna Wallace
October 5, 2023
5
out of
5
rating by Rayna Wallace
"Bobbi is fantastic! I reached out to her today to discuss adding my vehicle to my existing homeowners insurance. After a very frustrating conversation with my previous insurance carrier. Bobbi not only made this INCREDIBLY EASY for me, she also offered friendly advice when she didn't have to. Compared to my previous car insurance company, Bobbi saved me over 400 a month!! Talk about a bundle of a good deal!!! Thank you so much for being quick, efficient, and never being pushy. When you talk with Bobbi, you are talking to way more than a sales agent but as a person and friend. Insurance is complicated, at least for me lol but she made it so easy. I'm thrilled to have all my policies in one place and with someone I can truly trust! Would highly recommend!"
We responded:
"Rayna, Thank you for the kind review for Bobbi. Bobbi strives to go above and beyond for our customers daily. Thank you again."
Robyn Forrest
October 5, 2023
5
out of
5
rating by Robyn Forrest
"I can not thank Susan and Bobbi enough for their assistance. My husband and I were shopping around for car insurance after having to add our teenagers, and Susan and Bobbi went above and beyond to help us with this process. We ended up switching our homeowners insurance as well as we were so impressed. Thank you!"
We responded:
"Robyn, Thank you for the wonderful review and trusting our team with your Insurance needs. "
Diana Owens
August 27, 2023
5
out of
5
rating by Diana Owens
"susan and her team have been very helpful"
We responded:
"Thank you for taking the time to share your experience with our team, Diana! We strive to go the extra mile to provide you with friendly, professional and thorough customer care!"
William Reilly
August 14, 2023
5
out of
5
rating by William Reilly
"Been our agent for years. No problems and easy to get a hold of."
We responded:
"Thank you for taking the time to share your experience with our agency and for your kind words, William! We strive to go the extra mile to assist you with any of your insurance questions or needs. We are honored to have earned your trust and kind words. We look forward to the opportunity to assist you with any of your future insurance needs!"
Whitney S
February 15, 2023
5
out of
5
rating by Whitney S
"Fantastic customer service! Bobbie is amazing. She is very energetic and happy to work with customers. She took care of my policy needs and helped me understand what I needed to do and reassured me the office would take of my policy and help me along the way. I switched offices and couldn’t be more happier. A million thanks to Bobbie!!!!"
We responded:
"Whitney, Thank you for taking the time to share your experience with Bobbie. Bobbie We strive to provide excellent customer service to all our customers. "
Thom Wells
January 26, 2023
5
out of
5
rating by Thom Wells
"Prompt friendly service. Very professional and really takes the time to make sure you understand what you are paying for. I feel they really look out for me."
We responded:
"Thom, Thank you for the wonderful review. It is our pleasure to provide you with excellent customer service. "
Tony Merendino
October 7, 2022
5
out of
5
rating by Tony Merendino
"Susan takes care of your business, expediently, and with a smile. Always a pleasure doing business with her, and her entire staff."
We responded:
"Hi Tony! Thank you for the great review. It is a pleasure working with you as well!"
Roger Howell
August 10, 2022
5
out of
5
rating by Roger Howell
"I'm transferring truck insurance from me to my son, and Susan replied in less than an hour and started the transfer process. Excellent job Susan."
We responded:
"Thank you for taking the time to share your experience with our agency, Roger! We strive to provide you with the customer care that you deserve and appreciate your great feedback. It is our pleasure to be able to assist you and your son with your truck insurance transfer! We look forward to providing you with the insurance you need for many years to come!"
james abbott
March 26, 2022
5
out of
5
rating by james abbott
"I have used Susan Eacho at state farm for several years as my insurance agent. No matter when I call her office, I always get excellent service from her or any one of her employees. The entire staff is very friendly and really go out of there way to help me. I would most definitely recommend them fir any and all of your insurance needs."
We responded:
"James, Thank you for trusting our agency and recommending our agency with others."
Barbara Conley
January 20, 2022
5
out of
5
rating by Barbara Conley
"Every time I have needed assistance, they are available, helpful and courteous; and made sure my issue was resolved to my satisfaction. Wonderful group!!"
We responded:
"Barbara, Thank you for the great review! We are always happy to help with your Insurance needs."
Rick D
January 20, 2022
5
out of
5
rating by Rick D
"We have conducted business through Susan's office for years! Always a great experience and friendly environment!"
We responded:
"Rick, Thank you. It has been a pleasure working with you this far!"
Audra Forrest
November 18, 2021
5
out of
5
rating by Audra Forrest
"After all, was said and done I was very impressed with State Farm. and how they treat their customers, clients, and third parties affiliates. I will have to admit, I was a little skeptical about Insurance Companies similar to how most of us are reluctant to trust politicians. But surprisingly State Farm made the process very simple and did stand up or step up to their promises. Well in repairing my car they did exceptionally well. I am not sure if I am just lucky to have gotten an outstanding representative, Mrs. Susan Eacho, how she’s and staff are always been there by answering all my questions, providing solutions, professionalism, and have gone above and beyond her 'call of duty in helping me. All the ladies in the office are so helpful and they all make me feel apart of the family. I’ve been with State Farm for 24 years now."
We responded:
"I truly appreciate your kind, heartfelt words more than you can even know. We love taking care of you. My team and I are grateful for your trust in us and we will continue to always do all that we can to protect you. We strive to provide exceptional service to all of our customers every single day. Thank you for this incredible review of my office!"
Krysta Cornyn
November 15, 2021
5
out of
5
rating by Krysta Cornyn
"This office is very knowledgeable and always helpful!"
We responded:
"We strive to go the extra mile to provide you with the customer care that you deserve and truly appreciate your feedback, Krysta! It is always our pleasure to be able to assist you with any of your insurance questions or needs. We are here to help protect you and bring you peace of mind!"
Tanya Turner
November 12, 2021
5
out of
5
rating by Tanya Turner
"Susan Eacho’s State Farm branch has always provided exceptional service. The employees are always eager to help each of their customers without hesitation. They provide detailed information, act fast on claims, and are always there for whatever you may need. I would 100% recommend this State Farm Branch."
We responded:
"Thank you for taking the time to share your experience with our agency and our team, Tonya! Your kind words recognizing our efforts to provide you with the customer care that you deserve and your recommending our services to others truly makes our day! It is always our pleasure to be able to assist you with any of your insurance questions or needs. We are here to help protect you and bring you peace of mind!"
Abbey Phillips
November 12, 2021
5
out of
5
rating by Abbey Phillips
"Everyone is amazing and always willing to help. I always feel that I'm getting honest answers and that they really care."
We responded:
"Thank you for the 5 star review, Abbey! It is our pleasure to be able to assist you with any of your insurance questions or needs! We ae always here to help protect you and bring you the peace of mind that you deserve!"
Ashlyn Holloway
November 5, 2021
5
out of
5
rating by Ashlyn Holloway
"Great Customer Service!"
We responded:
"We strive to go the extra mile to provide you with the customer care that you deserve and truly appreciate your feedback, Ashlyn! It is always our pleasure to be able to assist you with any of your insurance questions or needs. We are here to help protect you and bring you peace of mind!"